If you are unhappy with any aspect of your training and assessment, you should consult with your trainer to resolve the issue. If no resolution can be found, then the matter should be referred to the training manager by emailing firstname.lastname@example.org for mediation.
Only the people directly involved in the grievance process, or in the mediation process, will have access to information about the complaint. No students details will be disclosed to a third party without the written consent from you.
If resolution is required by an external party it is noted that you are entitled to contact the National Training Complaints Hotline on 13 38 73.
If you wish to appeal any decision by WDEA Training; we will refer you to our Appeals Procedure. Please contact the training manager at email@example.com for information regarding the appeals policy for WDEA Training.
Appeal Process for Unit Results
If you wish to appeal against a competency judgement result, please contact our Training Manager who will help you with your concerns on the issuing of this result. Please note that you will be asked to put in writing your concerns within 14 days of receiving this judgement request and your reasons for an appeal. All appeals are handled with confidentiality and consideration towards the student request.