WDEA Works Social Enterprises provides programs created to assist you in developing your skills, abilities and increase social and community involvement through participation based upon your own plan.


As a registered NDIS Provider we have a strong focus on community engagement, client empowerment and personal support participants need to enable them to reach their full potential.



Utilise drawing, painting, sculpture, 3D art and pottery to provide participants with visual art expression.

Beat Lab

Whether you want to shred on the guitar, bash the skins on a drum kit, play the piano or sing – It’s your choice.

Creative Craft

Traditional art activities, craft and sculpture Learn from craft activities such as quilting, knitting, crochet, scrap-booking and other activities.

Grow Getters*

Appreciate nature in a fun and rewarding environment. Growing and nurturing plants offer a great sense of achievement and connection to the land.

Healthy Body, Healthy Mind

Participants are guided and supported through a range of activities that aim to better overall health and wellbeing.

Making Sawdust

Imagine, design and build Making Sawdust promotes creativity and innovation through wood work.

Meet Up Eat Up

Learn to prepare and cook meals It starts with preparing recipes, making a shopping list and shopping for groceries.

Southwest Gamers

A group-based, social activity. A place to interact with those who share the same interest in having fun and enjoying games!

There will be a small cost associated per person for each activity. This small cost covers the equipment and supplies for the activity.

*Hamilton only

Illness, absences, cancellations and “no shows” for scheduled supports – by participant

In the event of an unexplained absence, WDEA Works Social Enterprises will make attempts to contact the participant and/or nominee to confirm that the support for that time is to be cancelled. If there are unforeseen circumstances and the participant did not comply with the agreed requirements, a cancellation payment may be charged for the rostered hours, this payment will be 100% of the usual price as per the schedule of supports.

Where a participant fails to attend, without notice, to keep the scheduled arrangement for the support, WDEA Works will make every effort to contact the participant/nominee to determine if a review of the participant’s current schedule of support is required.

Cancellations to scheduled supports require minimum notice to the provider, in line with the Short Notice Cancelation Guidelines outlined in NDIS Pricing Arrangements and Price Limits, in writing, by phone or in person to WDEA Works Social Enterprises Warrnambool on 03 5564 5200 or Hamilton 03 5572 3577. If appropriate cancellation periods are met  there will be no charge to the participants’ NDIS plan. Cancellations occurring on a regular basis may result in a review of the participant’s current schedule of support to identify suitable alternative arrangements.

If you have been absent with a contagious illness WDEA Works Social Enterprises will ask for a medical clearance for you to return to WDEA Works’ NDIS Supports in Employment. If you become unwell whilst at program, we will inform your emergency contact and arrange for you to be taken home.

Program of Supports

A program of supports is an agreement of the typical hours of support for the participant. This agreement lasts for 12 weeks.

If a program of supports is in place the short term cancellation rules do not apply. If no leave is mentioned in the program of supports the typical pattern of support will be claimed.

If a participant in your ratio group notifies of an absence on the program of support your support ratio will change to accommodate this absence.

Should either Party wish to end this Program of Supports they must give 2 weeks’ notice.

Ratios for centre-based group activities

For each activity that is supported in a group setting and a participant has given notice of an absence, the support ratio will change and be claimed accordingly.

Things you need to bring

Money for your NDIS Activity. Lunch is only required if you are attending for the whole day.

Dress Code

Personal hygiene and presentation is very important. Your clothing and footwear must be appropriate for the activity you participate in. They must also be well-fitting, clean and in good repair.

If you require frequent changes of clothing to manage any issue of your disability please bring them with you each day.


Transport to and from WDEA Works is the sole responsibility of the participant. WDEA Works does not supply transport for participants. If taxis are used to get to and from WDEA Works, you are responsible for the cost. You are also responsible for cancelling taxis if you are not attending WDEA Works at any time.

Zero Tolerance Policy

Employees, volunteers and clients of WDEA Works have the right to be treated with dignity and respect at all times, without physical or verbal abuse. Should this occur you will be requested to leave and contact will be made with your carer/parents.

Advocacy Services

If you require an Advocacy Service please ask us to assist you to contact these services (details on back cover).

Need an interpreter or translation service

Contact WDEA Works Supervisor/Manager who will assist or you can call (03) 9280 1955 – Victorian Interpreting and Translation Service

Exit from services

If you wish to exit our services we ask for 2 weeks’ notice as per the Service Agreement. We also ask that an exit form being completed and signed confirming your withdrawal from our programs.

Re–access services

Should you exit from our Services and wish to recommence please contact the WDEA Works Coordinator/Manager via 03 5564 5200, who will discuss the process and organise a meeting with you.

WDEA Works NDIS Support Services has designed a dynamic and interactive program of events for clients to cater for a range of interests, skills and needs.

Your NDIS Funding covers the costs to:

  • Establish the activity
  • Covering staffing support
  • Ensure the facility is safe and suitable

However, the NDIS does not cover the material costs of the activity; the items we need to provide interaction, interest and great activities. These costs are not high, but need to be paid additionally by those participating in the programs.

Costs are kept to a minimum and you will be updated if and when additional projects or outings are being planned, in order to consult with you on what other costs.

Participants that are eligible to receive funding through the National Disability Insurance Scheme (NDIS) are eligible to receive supports through WDEA Works Social Enterprises with their NDIS Plan. Commencement is dependent on the availability of vacancies and the ability of WDEA Works NDIS Activities resources to meet the interests, needs and wishes of the participant.

Any eligible person and/or their family or carer are welcome to arrange an appointment to discuss their support needs and available services/programs. An eligible person may negotiate to spend time with our services as part of a transition program to assist them become familiar with what is offered and to assist them in making an informed choice.

This section specifies the governance and operational management responsibilities for WDEA Works. We ensures that there is a robust governance and operational management system that oversees the supports it provides.

Risk Management

WDEA Works has a risk management system in place to identify and manage risks to participants, workers and to the organisation.

Quality Management

WDEA Works promotes continuous improvement and is accredited under the ISO9001 Quality Management System.

Information Management

Management of each participant’s information ensures that it is identifiable, accurately recorded, current, confidential and secure. Each participant’s information is easily accessible to the participant and appropriately utilised by relevant workers.


You will be asked for information that is necessary for WDEA Works to help you take part in programs. All information kept will be held securely in WDEA Works filing system, online and a hard file copy. Only information about the programs / activities you are involved in or information we have to discuss to ensure your safety and the safety of others is discussed between WDEA Works staff.

Information about your health is your business. We will ask what we need to know to make sure you are supported in the best possible way. If you choose not to tell us about any health or other issues, we are not able to be responsible for any related problems that may arise while you are at WDEA.

WDEA Works have an annual Quality Management Audit where files and processes are assessed to ensure WDEA Works meet the required guidelines. Permission and consent forms to participate in this and have your files looked at or to participate in an interview sent out to participants/advocates to complete.

What records do we keep?

Your records are kept at WDEA Works. These are private. Only you and WDEA Works staff members can look at your information. If anyone else wants to look at your information we must first obtain written permission from you.

Participant Files

Participant files are where we store information such as individual plans, emergency details, permission forms and program details.

Incident Management

Any incident that results or could result in an accident is documented in an Incident Report Form and forwarded to the Human Resources Team, appropriate managers and to the NDIS Commission if it is a reportable/critical incident.

The NDIS Commission regulates how NDIS providers manage serious incidents. These incidents include:

  • The death of a person with disability.
  • Serious injury of a person with disability.
  • Abuse or neglect of a person with disability.
  • Unlawful sexual or physical contact with, or assault of, a person with disability.
  • Sexual misconduct, committed against, or in the presence of, a person with disability, including grooming of the person with disability for sexual activity.
  • Unauthorised use of restrictive practices in relation to a person with disability.

In the event that an incident is reported to the NDIS Commission we may be required to disclose your personal information to the NDIS Commission for the purposes of incident investigation.

Funding Information

WDEA Works collects and stores information on your support needs. This information can assist NDIA to determine your funding amount.

Feedback and Complaints Management

Here at WDEA Works Enterprises, feedback including complaints made by all parties are welcomed, acknowledged, respected. We welcome feedback as an opportunity to learn from and improve the services we provide.

WDEA Works have a Feedback Survey you can complete at any time or you can speak to your supervisor, coordinator or manager.

If the Participant wishes to give WDEA Works feedback, the Participant can talk to Susan Hill – NDIS Programs Participant Service Coordinator / Employment on 5564 5200 or via email to feedback@wdeaworks.org.au or via WDEA Works website – enquiry.

How to make a complaint?

What is a complaint?

A complaint can be about anything to do with your service, a person or something else. For example:

  • A support worker
  • Someone has stolen something from you
  • You feel scared of someone or something
  • You want something fixed
  • Someone has said something about you that they were not meant to

Who can make a complaint?

Anyone can make a complaint about a disability service provider. This person may be a person with a disability, a family member or an advocate. Disability service providers must respond quickly and fairly to concerns received.

Who can you make a complaint to within WDEA Works?

If the Participant is not happy with the provision of supports and wishes to give feedback or make a complaint, the Participant can talk to Susan Hill – NDIS Programs Participant Service Coordinator / Employment on 5564 5200 or via email to feedback@wdeaworks.org.au, or via WDEA Works website – enquiry.

If the Participant is not satisfied or does not want to talk to this person, the Participant can contact the NDIS Commission – 1800 035 544

Decision Making

You have the right to make your own decisions about what you would like to do at WDEA Works, and about all aspects of your life. WDEA Works can help you with counselling and program information to make sure you have correct information to base your decision on.

These are the people that you would need to speak to if you need any help to make a decision. If they cannot help you, they will be able to put you in touch with someone who can.

If you need more help to make a decision you are welcome to use a friend or family member. We can also help you to get in touch with an advocate or the Office of the Public Advocate.

Human Resource Management

All WDEA Works Support Workers are competent in relation to their role, hold relevant qualifications, and have relevant expertise and experience to provide person-centred support.

Support Workers are encouraged to continue to build their skills and be involved in ongoing learning while working for WDEA Works.

First Aid

All employees of WDEA Works have Level II First Aid Certificates.

How will WDEA Works support me?

  • We will support you in a professional and positive manner.
  • We will ensure that your dignity and privacy is respected.
  • We will assist you to have a valued role in the community.
  • All staff are required to complete a mandatory orientation program when they commence employment at WDEA Works.

This section specifies the responsibilities for WDEA Works when providing supports to participants.

Service Access

Finding and using services is fair. You can access the services you need.

You have the right to:

  • Be able to find and use disability services
  • Everyone should be allowed to ask if they can use a service
  • If you can’t use a service, the reasons why should be explained clearly to you

The service should put you in touch with another organisation who may be able to help you. This is called a “Referral”.

WDEA Works aims to:

  • Have a good way of working with people who make enquiries
  • Ask people what they think about our service and make improvements based on these ideas
  • Provide information in different ways, this will suit a range of communication needs.
  • Explain who can use our service, how to join and how to leave
  • Explain if you need to wait before you can use the service
  • Offer other options if you can’t use our service, this might include a referral to another service
    • If you can’t use our service, we will explain to you why.

Individual Outcomes

Your service supports you to make choices about what you want to do. You can work toward your goals.

You have the right to:

Make choices about what you want to do

The services you use should let you make your own decisions about:

  • What you want to do
  • How you will reach your goals

WDEA Works aims to:

  • Let you make choices
  • Help you make goals and support you to reach them
  • Notice the things you are good at
  • Let you seek support from other people, such as your family, friends, or an advocate – if you want to
    • Work with other services if that’s what is need to reach your goals
  • Respect everything about you when you are making choices and decisions.

Your Plan

At WDEA Works we try to help you to learn new things and work towards meeting achievable and meaningful goals. Your NDIS plan will have the goals in which you would like to achieve. We look at these goals and see how our program can fit to assist you in achieving these goals. As everyone is different and wants to learn different things, we ask each participant individually what they want to learn or improve on. This is called an Individual Plan – a plan of how you can achieve your goals. Your Individual Plan will be developed during your initial transition and reviewed annually, unless your needs change or you request an early review of your plan.

Your plan is private and is kept in your own confidential file.

The type of information that may be included in your Individual Plan is:

  • information relating to your support needs
  • information from you about your interests and what you may like doing
  • information on your goals and planning for the future

It is important to note that while plans are individual you have chosen to participate in WDEA Works NDIS Activities that is group support, not 1 on 1 support.

Plan Meeting

You can bring an advocate, such as a parent, guardian, carer or friend to this meeting where WDEA Works will help you put together a plan to develop your program and goals.

Service Agreements with Participants

Each participant has a clear understanding of the supports they have chosen and how they will be provided.

WDEA Works aims to:

Work with you and any person/support/advocate you choose to have present to develop a Service Agreement which establishes expectations, explains the supports to be delivered, and specifies any conditions attached to the delivery of supports, including why these conditions are attached.

Ensure that participants are supported to understand their Service Agreement. We have Easy-Read Service Agreements to help ensure we are using using the language, mode of communication and terms that each participant is most likely to understand.

When Do You Stop Coming to WDEA Works?

You can choose to leave WDEA Works:

  • If you decide you don’t want to come here anymore
  • If you decide that somewhere else suits you better

You must provide us with sufficient notice as per the Service Agreement with WDEA Work.

You may be asked to stop coming to WDEA Works if:

  • You hit other people or become abusive towards them.
  • You steal from WDEA Works or the people at WDEA Works.
  • You damage or break something on purpose that does not belong to you.

Transitions to or from The Provider

Each participant experiences a planned and coordinated transition to or from the provider.

WDEA Works aims to:

A planned transition to or from the provider is facilitated in collaboration with each participant when possible as outlined in our Exit of Participant from Services – Policy & Procedure.

We also seek feedback and improvements from each participant upon exit from our services and provide you with assistance to connect to other providers if you require it.

This section specifies the environment in which supports are to provided to participants.

Safe Environment

Each participant accesses supports in a safe environment that is appropriate to their needs.

Risk Assessments

As part of your support planning process risk assessments are undertaken to ensure appropriate strategies are planned and implemented to treat known risks to you. Risk assessments are regularly undertaken and are documented in your support plan.

Your Safety                  

It is an important role for WDEA Works to ensure you feel safe and secure.

This means that:

  • You can not be picked on, bullied or harassed by people.
  • Nobody should ever hit you.
  • Nobody should call you names or say mean things.
  • Nobody can steal from you.
  • Nobody can hurt you.

Sometimes these things do happen and it is not your fault. You do not have to put up with it. It is important that you tell someone so that we can stop it from happening.

You can tell any staff member and they will report it to WDEA Works’ Management or you can speak with management directly. They will try and fix the problem as soon as they can.

You can also talk to a counsellor or advocate about any of these problems and WDEA Works can arrange that for you if you wish.

Participant Money

Each participant uses their own money as they determine. The only money participants are required to bring to activities is the fee for that activity as it is explained in our Activity Fees Information.

Participant Personal Items

WDEA Works advises against bringing personal items e.g. books, toys, cd’s etc. to our NDIS Activities as such items may be lost or damaged. Should you decide to bring such items you need to know that WDEA Works is not able to take responsibility for their care.

Management of Medication

Each participant requiring medication should be confident WDEA Works administers, stores and monitors the effects of their medication and works to prevent errors or incidents.

WDEA Works aims to:

Maintain records clearly identifying the medication and dosage required by each participant, including all information required to correctly identify the participant and to safely administer the medication. Prescription Medications are to be prescribed by a G.P and oral medication presented to WDEA NDIS support services in a “Webster pack”. All other medications listed are to be in their original container.

If you require further information regarding ‘Management of Medication’ please speak to your supervisor, coordinator or manager.

Services Provided