WDEA Works Tools and Resources

WDEA Works provides a range of tools and resources for clients, jobseekers, employers and the community. Find resources relating to WDEA Works’ various services under the relevant heading below.

WDEA Works resources for students

Unique Student Identifier

All students undertaking nationally recognised training delivered by a registered training organisation will need to have a Unique Student Identifier (USI)

The Unique Student Identifier is a National Government initiative for all students from 1st January 2016. Your USI account will contain all of your nationally recognised training records and results completed from 1st January 2016 onwards.

One of the main benefits of the USI is that students will have easy access to their training records and results throughout their life.
For further information on what a USI is and how this number will affect you please download the fact sheet or view the video below.

USI Student Identifier Quickguide

USI Fact Sheet

USI Privacy Notice

USI Student Overview

This video was produced by Training.Gov.Au and provides an overview of the Unique Student Identifier and how to obtain a USI.

Student / RTO Reports and Information

Learner Engagement and Employer Satisfaction – Quality Indicators

Audit Report – Registration Audit Report

(These indicators are based on a survey of 403 students and 20 employers. This sample represents 84% of the organisation training delivered in the 2014 calendar year. These indicators were selected by this organisation in accordance with National Guidelines)

Client and Welfare Support

Students experiencing personal difficulties or who have special needs which may be affecting their ability to participate in their training program should contact, via email, the Training Manager. All cases will be treated with confidentiality and may be referred on for additional support.

Support services are available for students upon request.

Current Government Legislation

Current Government Acts/Legislation that may affect you (i.e. Privacy, WHS, VET) can be viewed by going to the Victorian Legislation and Parliamentary Documents’ Victoria Law Today. All acts can then be searched by name or keywords.

Grievances and Appeals

If you are unhappy with any aspect of your training and assessment, you should consult with your trainer to resolve the issue. If no resolution can be found, then the matter should be referred to the training manager by emailing trainingmanager@wdeaworks.org.au for mediation.

Only the people directly involved in the grievance process, or in the mediation process, will have access to information about the complaint. No student’s details will be disclosed to a third party without the written consent from you.

If resolution is required by an external party it is noted that you are entitled to contact the National Training Complaints Hotline on 13 38 73.

If you wish to appeal any decision by WDEA Works’ Training we will refer you to our Appeals Procedure. Please contact the training manager at trainingmanager@wdeaworks.org.au for information regarding the appeals policy for WDEA Works Training division.

Appeal Process for Unit Results

If you wish to appeal against a competency judgement result, please contact our Training Manager who will help you with your concerns on the issuing of this result. Please note that you will be asked to put in writing your concerns within 14 days of receiving this judgement request and your reasons for an appeal. All appeals are handled with confidentiality and consideration towards the student request.

Fees, Charges and Refund Policy

WDEA Works Statement of Fees and Refund policy can be found here.

Training locations and registrations

WDEA Works provides its training across regional Victoria in Ballarat, Hamilton, Horsham, Portland and Warrnambool.

To register for courses, contact WDEA Works Training’s head office in Warrnambool or email trainingadministration@wdeaworks.org.au.

WDEA Works resources for job seekers

Where to find job vacancies

There are many different methods of job searching that can be adopted.

Positions that are advertised can be found in:

  • Newspapers
  • Electronic Media – Internet, Touch Screen
  • Publications – Gazette, Industry Magazines
  • Notice Boards
  • Radio
  • Employment Agencies

Positions that are not advertised can be found by:

  • Networking – Family, Friends, Community
  • Door Knocking
  • Telephone Canvassing
  • Bulk Mailouts
  • Self-Advertising
  • Application Forms

Always remember to follow up!

Cover Letters

When you respond to a job advertisement you may need to forward a resume and a letter of application. Your application letter is the first contact you will have with an employer. An employer will use it to help decide if you may be suitable for the position and invite you to attend an interview.

The application letter should refer to the job advertisement and position description (if there is one available to you), and briefly describe why you think you are suitable for the position. As your letter could be one of many received by the organisation, it should be brief and to the point. It is important to take time and care with your application letter, so that the layout is correct and all information is clear and easy to read. Your letter must be positive and relate directly to the position you are applying for.

Tips for writing an application letter

  • Use short sentences and paragraphs
  • Keep the length of your letter to approximately one page
  • Mention that your resume is attached
  • Make sure your letter is the original and not a photocopy
  • Highlight your good points and suitability for the position
  • Outline your personal talents, skills and achievements
  • Check your letter very carefully for mistakes.


  • Before writing the letter, find out as much information as you can about the position you are applying for.
  • Plan what you want to put in your application.
  • Write it as many times as you like, checking for spelling and grammar errors, have someone check it for you if possible.
  • Write neatly; have it done on a computer if you can.
  • Make sure it is printed on clean paper.
  • Send copies of your details, never originals.
  • Keep copies of your application letters.

Interview Techniques

Questions often asked by employers at interviews:

  • What can you tell us about (company name) and the work we do?
    Tell us about yourself and your current work situation?
  • What are your plans for the future?
  • Why did you apply for this position?
  • Have you read the job description? Please tell us about your ability to carry out the duties described in the job description.
  • Could you explain to us the strengths and skills you would bring to this position?
  • Do you have any weaknesses?
  • We are looking for a person with excellent customer service and communication skills. What do you feel are the most important elements of good service and communication in the work environment?
  • Teamwork is an important element of our work place. Can you give us an example of how you have worked in a team environment?
  • What other relevant experience do you have in regard to this position?
  • Describe how you would handle a difficult situation that may arise in the workplace?
  • If your application is successful when would you be able to start?
  • Do you have any questions you would like to ask us about this position or our company?

Questions You Could Ask

“Have you any questions?”

Of all the questions an interviewer is likely to ask, this one is handled most poorly by job seekers. There is really no excuse to answer no. It is the best opportunity you will get to benefit from the results of your pre-interview preparation and sum up why you consider that you are suitable for the position.

  • What are my future career prospects once I have demonstrated success in this position?
  • What do you expect of the person who holds this position?
  • What training will be given?
  • When will you be making a decision?
  • How will my performance be assessed?
  • Failure to ask good questions about the position is ranked highly on the list of employer put offs.

Dress For Success

  • Dress in your best for interviews, regardless of the dress code of the organisation.
  • Make sure you are well groomed and neat.
  • Do not overdo your dress, perfume or jewellery.
  • Remember, first impressions are IMPORTANT.

WDEA Works resources for employers

Benefits for DSP recipients

Code of Practice

Disability Employment Services Employer Information

Disability Employment Services Service Guarantee

Provide Feedback

Service Feedback pamphlet

Complaint Management – External flow chart

Complaint Management SECTION A


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  • WDEA Works Employment division incorporates both Disability Employment Services and jobactive.
  • Disability Employment Services
  • jobactive