Statement of Fees

Qualifications – June 2023 (PDF 222KB)

First Aid & Mental Health First Aid Fees 2023 (PDF 183KB)

Online Service Standards

WDEA Works Training offers a range of courses that can be delivered partly online. We are committed to providing a quality learning experience for students no matter which mode of delivery is undertaken. These online service standards explain our commitment to students in key areas.

Online Service Standards (DOCX 39KB)

Privacy Policy

WDEA Works Training is committed to protecting the privacy of the information given to the organisation regarding employees, students and clients. WDEA Works Training will collect, store, maintain, use and disclose personal information in accordance with the WDEA Works Training Privacy Policy. WDEA Works Training recognises the responsibility to assure the safety and integrity of all records, and specifically the confidentiality of staff and student records. All information discussed and documented within the organisation is considered sensitive and confidential and is not to be disclosed to anyone outside the employ of WDEA Works Training.

Complaints and Appeals process

WDEA Works Training has developed the following complaint procedure to reassure students that any dispute or complaint raised against the organisation will be taken seriously, handled professionally and confidentially in order to achieve a speedy resolution.

Complaints and Appeals process (PDF 131KB)

Audit and Quality Indicators Reports

As an RTO we are required to publicly display our annual quality indicators report, our annual RTO Performance Summary Report and our AQTF registration report.

Quality Indicators (PDF 68KB)

Performance Summary Report (PDF 179KB)

AQTF Audit Report (PDF 57KB)

ABN: 41 109 798 781

TOID: 21701

Entity Name: Balance Training Services Pty Ltd

Business Names: WDEA Works Training and  WDEA Training

Services Provided